Refund policy

Seller

TCM·STUDY is operated by Canada Life Class Inc., Burnaby, British Columbia, Canada.

What you buy

• Mock modules are digital study content that open in your account as soon as payment completes.
• Access lasts one year from the date of purchase.
• With the five-module bundle, modules still in review open on their release day; access runs one year from the bundle purchase date.
• Any module also unlocks the topic notes.

Refund if you don’t pass

If you meet all of the conditions below and do not pass the Pan-Canadian Acupuncturists Examination, we refund the full amount you paid, minus payment processing fees.

1. You bought five or more mock modules. The five-module bundle qualifies.
2. You answered at least 90% of the questions in the modules you bought, as recorded in your account.
3. You sat the exam during your access period.
4. You email us your official result notice from your regulator within 30 days of receiving it.

Conditions 1 and 2 are tracked on your account page under “Fail-refund condition”.

Once the refund is processed, access to those modules and the topic notes ends.

Other refunds

Because digital content opens immediately, apart from the fail refund we refund only in these cases:

• Within 7 days of purchase, if you have not answered any question in that module
• You were charged twice for the same item by mistake
• A problem on our side kept you from using the content and was not fixed within a reasonable time after you contacted us
• TCM·STUDY shuts down before your access ends (refund in proportion to the remaining period)

How to request a refund

1. Email jforbalance@gmail.com from the address you sign in with.
2. Put “Refund request” in the subject, and include the purchase date and reason. For the fail refund, attach your result notice.
3. We reply within 5 business days. Approved refunds go back to the original card; your card issuer may take 5–10 business days.

Contact

Questions about refunds or payments: jforbalance@gmail.com.